Legal & privacy

Privacy Policy

How Masee handles information used to provide, secure and improve the marketplace experience.

Last updated: 12 Oct 2026

1. Information we may collect

Depending on how you use Masee, information may include account details, contact information, delivery addresses, order activity, payment transaction references, device or technical information, support communications and marketplace preferences.

2. How information is used

Information may be used to create and secure accounts, process orders, coordinate delivery, provide customer support, operate wallet or offer features, prevent misuse, meet legal obligations and improve the shopping experience.

3. Marketplace partners and service providers

Relevant information may be shared with participating vendors, delivery partners, payment providers, communication providers, hosting providers or other processors only when required to provide the requested service or meet operational and legal requirements.

4. Payments

Payment processing may be provided through third-party payment gateways. Masee does not need to store complete card credentials when the payment provider processes them directly.

5. Security and retention

Reasonable administrative and technical safeguards are used to protect marketplace information. Records may be retained for operational, accounting, dispute, security or legal purposes for as long as reasonably required.

6. Your choices

You may review or update available profile information through your account. Certain records may need to remain available where retention is required for legitimate operational or legal reasons.

7. Updates to this policy

This policy may be updated as services, regulations or marketplace operations change. The latest published version applies from its displayed update date.

Questions about privacy?

Use the Masee contact page for privacy or account-related support.

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